Knowledge base

Setup
General Issues and Questions - Before You Start
7
Recommended Internet Requirements
What size and type of TV is recommended
What if my TV is far away from where I'll put the media player
Can I connect multiple TVs to one media player
How many media players do I need for my business
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Registering Your Device
3
Connect and Register Device
Registering Your Device
Connecting the Cables
Connecting to the Internet
7
Error - Can’t connect to your wireless network
Error - Can’t connect to the Internet
How can I tell if my media player is connected online
Wired (Ethernet cable)
Wireless (Wi-Fi)
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Using the System
General Users
27
1st Time Login - Setting Up Your AutoPilot in Dashboard (the Onboarding Steps)
First Time User Walk-through (Classic View)
Holiday Promotion Tips - Great Content for the Holidays
AutoPilot Expansion Overview - Dec 2016
Xtime - Adding a Status Board to your Data Feed
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Corporate Accounts
2
Organization Structure – Your Hierarchy
Pushing Content and Assigning User Roles
New Dashboard Onboarding and AutoPilot
4
New Dashboard Onboarding and AutoPilot Overview
Adding an Email to my Alerts
Running Content Reports
Managing My Devices
Troubleshooting
Online System
4
How can I contact customer service - can I call for help
I can't find the files I uploaded
I forgot my password
I'm having problems using the site with my browser
Media Player and TV
9
Screen display and/or text cut off
All I see is a black screen
All I see is a white screen
Media player keeps rebooting by itself
My screen is white and says "No Valid Content"
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Internet Connection
5
My screen is stuck on Reading Server Response
My screen is stuck on Downloading Content
My content hasn’t updated in a long time
My device online shows a Red circle – saying it’s disconnected
My device isn't connected - I lost my internet connection

Customer support service by UserEcho