Your device must be connected to the internet in order to receive software and content updates. Here we’ll review some of the most common issues related to connecting your device.
You can connect your device to either a secured (password required) or open (no password) wireless network. The media player is similar to any other basic device, like a mobile phone, tablet, etc, and should have no problems connecting if you’ve been able to connect other similar devices already. A few things to note about Wi-Fi:
- In the Connectivity Settings section of the device, you’ll need to turn On the Wi-Fi option. We recommend you turn Off the Ethernet option for better performance.
- We recommend you DO NOT use a Guest Wireless network for your connection. These connections are usually not secure, have more traffic, and often may have an authentication page.
- Once Wi-Fi is turned on, the device will search for any/all wireless networks whose signal it detects in the area. Find your network and click to connect.
- Unlike Ethernet (Wired), Wi-Fi may have signal strength problems that affect the performance of your program. These can be due to other nearby wireless devices (like phones), electronics, metal or other physical interference, and distance from the router to the media player.
If you still have questions or problems, you can search for more help topics above, or send us an email at firstname.lastname@example.org.
Customer support service by UserEcho