Welcome to the AutoNetTV Drive Product Support page

Knowledge base

Setup
General Issues and Questions - Before You Start
7
Recommended Internet Requirements
What size and type of TV is recommended
What if my TV is far away from where I'll put the media player
Can I connect multiple TVs to one media player
How many media players do I need for my business
more articles →
Registering Your Device
3
Connect and Register Device
Registering Your Device
Connecting the Cables
Connecting to the Internet
7
Error - Can’t connect to your wireless network
Error - Can’t connect to the Internet
How can I tell if my media player is connected online
Wired (Ethernet cable)
Wireless (Wi-Fi)
more articles →
Using the System
General Users
27
1st Time Login - Setting Up Your AutoPilot in Dashboard (the Onboarding Steps)
First Time User Walk-through (Classic View)
Holiday Promotion Tips - Great Content for the Holidays
AutoPilot Expansion Overview - Dec 2016
Xtime - Adding a Status Board to your Data Feed
more articles →
Corporate Accounts
2
Organization Structure – Your Hierarchy
Pushing Content and Assigning User Roles
New Dashboard Onboarding and AutoPilot
4
New Dashboard Onboarding and AutoPilot Overview
Adding an Email to my Alerts
Running Content Reports
Managing My Devices
Troubleshooting
Online System
4
How can I contact customer service - can I call for help
I can't find the files I uploaded
I forgot my password
I'm having problems using the site with my browser
Media Player and TV
9
Screen display and/or text cut off
All I see is a black screen
All I see is a white screen
Media player keeps rebooting by itself
My screen is white and says "No Valid Content"
more articles →
Internet Connection
5
My screen is stuck on Reading Server Response
My screen is stuck on Downloading Content
My content hasn’t updated in a long time
My device online shows a Red circle – saying it’s disconnected
My device isn't connected - I lost my internet connection

Recently updated feedback 32

+1
Completed

HOW DO I CHANGE PRICING ON THE MENUS

christopher pearsall 2 months ago • updated by Kim Clegg 1 month ago • 2
0
Completed

install new image to menu

dgarner meineke 3 months ago • updated by Kim Clegg 2 months ago • 3
0
Answered

account is struggling

leona 3 months ago • updated by Kim Clegg 3 months ago • 2
0
Completed

display my logo

Katie 1 year ago • updated by Kim Clegg 1 year ago • 4
0
Completed

Reformat My Devices View in Portal

Philip 2 years ago • updated by Kim Clegg 2 years ago • 3
0
Answered

how do i change pricing on the menu board

branfordmeineke 2 years ago • updated by Kurt Barlow- AutoNetTV 2 years ago • 0
0
Completed

screen is cut off

Power Stroke Magic 4 years ago • updated by swhiffen 2 years ago • 1
+1
Answered

Can not drag and drop new content

Chad 7 years ago • updated by Kurt Barlow- AutoNetTV 2 years ago • 1
0
Answered

YouTube

salemswrenchworks 7 years ago • updated by swhiffen 2 years ago • 2
0
Completed

the menu board on the lobby tv is showing text on top of text

randycooke123 3 years ago • updated by Kurt Barlow- AutoNetTV 2 years ago • 1
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