Welcome to the AutoNetTV Drive Product Support page

Knowledge base

Setup
General Issues and Questions - Before You Start
7
Recommended Internet Requirements
What size and type of TV is recommended
What if my TV is far away from where I'll put the media player
Can I connect multiple TVs to one media player
How many media players do I need for my business
more articles →
Registering Your Device
3
Connect and Register Device
Registering Your Device
Connecting the Cables
Connecting to the Internet
7
Error - Can’t connect to your wireless network
Error - Can’t connect to the Internet
How can I tell if my media player is connected online
Wired (Ethernet cable)
Wireless (Wi-Fi)
more articles →
Using the System
General Users
24
1st Time Login - Setting Up Your AutoPilot in Dashboard (the Onboarding Steps)
First Time User Walk-through (Classic View)
Holiday Promotion Tips - Great Content for the Holidays
AutoPilot Expansion Overview - Dec 2016
Personalize Content for your Menu or Lobby TV Program
more articles →
Corporate Accounts
2
Organization Structure – Your Hierarchy
Pushing Content and Assigning User Roles
New Dashboard Onboarding and AutoPilot
4
New Dashboard Onboarding and AutoPilot Overview
Adding an Email to my Alerts
Running Content Reports
Managing My Devices
Troubleshooting
Online System
4
How can I contact customer service - can I call for help
I can't find the files I uploaded
I forgot my password
I'm having problems using the site with my browser
Media Player and TV
9
Screen display and/or text cut off
All I see is a black screen
All I see is a white screen
Media player keeps rebooting by itself
My screen is white and says "No Valid Content"
more articles →
Internet Connection
5
My screen is stuck on Reading Server Response
My screen is stuck on Downloading Content
My content hasn’t updated in a long time
My device online shows a Red circle – saying it’s disconnected
My device isn't connected - I lost my internet connection

Recently updated feedback 41

0
Not a bug

My autonet in only coming on at 10:30 every day. Has been happening for a couple of weeks now

dabat 2 months ago • updated by Kim Clegg yesterday at 11:10 a.m. • 4
0
Completed

how get monitor to show videos

cdtuffy 6 months ago • updated by Kurt Barlow- AutoNetTV 6 months ago • 1
0
Answered

what should the size of the picture be to be full screen?

Cheryl 8 months ago • updated by Kim Clegg 8 months ago • 2
0
Completed

how do you add more devices?

xmendez 8 months ago • updated by Kim Clegg 8 months ago • 2
0
Completed

how do i change my video playlist

info 10 months ago • updated by Kim Clegg 10 months ago • 2
0
Answered

print menu

BOB GARCIA 1 year ago • updated by Kim Clegg 12 months ago • 2
0
Answered

Issue playing Video

Jasmine 12 months ago • updated by Kim Clegg 12 months ago • 2
0
Completed

Menu TV won't load

kennethstucker 1 year ago • updated by Kim Clegg 1 year ago • 3
0
Completed

Autonet tv is not working on the menu board

Stephanie 2 years ago • updated by Kim Clegg 2 years ago • 3
+1
Completed

HOW DO I CHANGE PRICING ON THE MENUS

christopher pearsall 2 years ago • updated by Kim Clegg 2 years ago • 2
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