Welcome to the AutoNetTV Drive Product Support page

+2
Answered

synchronizing

larry brown 6 years ago updated by swhiffen 6 years ago 6

both my menu's keep spooling saying " synchronizing device". i have un plugged and rebooted the devices twice now with now change. has been this way for two hours now. what can i do to resolve?

Answer
swhiffen 6 years ago

To all - we apologize for the server outage issue we experienced today. It began in the middle of the night and continued for several hours. The issue was completely resolved a few hours ago - hopefully, if you called us, you received word by phone that the issue was resolved. We're finalizing a new round of enhancements and features that you'll soon receive as part of your subscription service to Menu and/or Lobby TV - and those server changes were part of this outage. We'll notify all of our customers by email when we release these new features (without any more server outages), and give you the complete details and information on how to use them with your account. Thank you so much for your patience and your business. Please email or call with any additional issues.

+1
Answered

Can not drag and drop new content

Chad 6 years ago updated by Kurt Barlow- AutoNetTV 1 year ago 1

Will not let me do anything

Answer

Chad,

I would recommend that you call in to our service center to make sure there is nothing wrong with your account.

877-642-3555

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Started

display my logo

Katie 4 weeks ago updated by Kim Clegg 3 weeks ago 2

How do i display our logo? 

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Completed

Reformat My Devices View in Portal

Philip 5 months ago updated by Kim Clegg 5 months ago 3

For the My Devices view on the portal can you re-format the screen and arrange the data so you do not have to scroll left or right? It is awkward on a web page for interaction to have to scroll LEFT and RIGHT as well as the normal UP and DOWN

0

Industry Content starts prior to closing?

justin 1 year ago 0

I've updated our hours in the dashboard to 6pm but the industry content continues to start playing at 5pm?  Is there a way to change this?

0
Answered

how do i change pricing on the menu board

branfordmeineke 1 year ago updated by Kurt Barlow- AutoNetTV 11 months ago 0
Answer
Kurt Barlow- AutoNetTV 11 months ago

Hi branfordmeineke,

We apologize for the delay. If you are still experiencing any issues please let us know.

Thank you from the AutoNetTV Team

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Completed

the menu board on the lobby tv is showing text on top of text

randycooke123 1 year ago updated by Kurt Barlow- AutoNetTV 1 year ago 1
0
Completed

We are looking to have an employee certification added and a former employee removed from feed, how is this done

PIAZZAHYUNDAIOFPOTTSTOWN 2 years ago updated by Kurt Barlow- AutoNetTV 2 years ago 1

Is this something we can do or you need to do?

Answer

Hello PIAZZAHYUNDAIOFPOTTSTOWN,

The only thing you would need to do is make sure your player is connected to the internet.

The certificates that are created a solely based on reports that we get from Star Awards and are updated only once per month.


We will have someone reach out to you shortly.

Thank you from the AutoNetTV Team

0
Answered

Updating Hours on Autopilot

jeremy 2 years ago updated by Kurt Barlow- AutoNetTV 2 years ago 1

We have changed our hours at the shop.  I have gone in through the dashboard to update the Autopilot to reflect this on our screen, but it is not updating.  Even after rebooting the device.  Any help would be appreciated.

Answer

Hi jeremy,

You will need to update the hours on the actual template that you originally added.

If you need we can walk through this with you or do this with you.

Please feel free to reach out to us at 1-801-492-9900 and we will be happy to help you.

Thanks,

AutoNetTV Team

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Completed

I lost my border image and logo on my lobby TV.

Craig 2 years ago updated by Kurt Barlow- AutoNetTV 2 years ago 1
Answer

Hi Craig,

Thank you for contacting us. I apologize this is a system wide issue that we are working on and hope to have a fix shortly.

For additional questions feel free to respond or contact us at 801-492-9900.


Thanks,

The AutoNetTV Team