Welcome to the AutoNetTV Drive Product Support page

+2
Answered

synchronizing

larry brown 3 years ago updated by swhiffen 3 years ago 6

both my menu's keep spooling saying " synchronizing device". i have un plugged and rebooted the devices twice now with now change. has been this way for two hours now. what can i do to resolve?

Answer
swhiffen 3 years ago

To all - we apologize for the server outage issue we experienced today. It began in the middle of the night and continued for several hours. The issue was completely resolved a few hours ago - hopefully, if you called us, you received word by phone that the issue was resolved. We're finalizing a new round of enhancements and features that you'll soon receive as part of your subscription service to Menu and/or Lobby TV - and those server changes were part of this outage. We'll notify all of our customers by email when we release these new features (without any more server outages), and give you the complete details and information on how to use them with your account. Thank you so much for your patience and your business. Please email or call with any additional issues.

+1
Fixed

Can not drag and drop new content

Chad 3 years ago updated by Kurt Barlow- AutoNetTV 10 months ago 1

Will not let me do anything

Answer
Kurt Barlow- AutoNetTV 10 months ago

Chad,

I would recommend that you call in to our service center to make sure there is nothing wrong with your account.

877-642-3555

0
Answered

Storage Insufficient

RyD 1 month ago updated by Kurt Barlow- AutoNetTV 1 month ago 1

Haven't been able to use the TV in a while due to a Storage Insufficient for the playlist message being the only thing on the screen. I've tried deleting clips to no avail. I've gotten the system down to just one clip and I still see that message. Curious if there is a way to wipe everything out and start fresh, or at lease get it thing working again. 

Answer

Hello RyD,

We are sorry to hear that you are having this problem.

I recommend giving us a call at 801-492-9900 to have us help you clear this issue. 

Thank you for reaching out to us.

Sincerely,

The AutoNet TV Team

0
Answered

CHANGING BILLING

Joanna Parker 4 months ago updated by Kurt Barlow- AutoNetTV 4 months ago 1

We would like to change the credit card that is currently being used for our billing to a different card.  Please contact us at 330-799-4896 to do this.

Answer
Kurt Barlow- AutoNetTV 4 months ago

HI Joanna,

Thank you for reaching out to us.

We have tried calling the phone number provided and we are getting a message that says the number has been disconnected.

Is there a different number we can reach you at?

Thank you from the AutoNetTV team.

0
Answered

unable to access roles

Joanna Parker 5 months ago updated by Kurt Barlow- AutoNetTV 5 months ago 1

I'm trying to ad another person who will assist me in maintaining our AutonetTV in all 3 of our locations.  I read the information regarding adding roles and pushing content but when I click on the location next to the name of our business a drop down menu does not appear for "roles"

Answer
Kurt Barlow- AutoNetTV 5 months ago

Hi Joanna Parker,

I will be happy to assist you. Unfortunately, this is best handled in a phone call.

Can you Please provide us with a phone number to call or can you please call me when it is convenient.

You can reach me at 801-692-1502 or 801-492-9900.

Thanks,

Kurt Barlow

0
Completed

playlist expired

ryan 6 months ago updated by Kurt Barlow- AutoNetTV 6 months ago 1

only description on screen is "playlist expired"

Answer
Kurt Barlow- AutoNetTV 6 months ago

Hi Ryan,

This is a common message to get when your player has disconnected from the internet.

You will need to reconnect the AutoNet TV media player to the internet. If you need assistance with this we are happy to help.

You can reach us at 801-492-9900 or if you would like to provide us a phone number we can reach out to you and help you get this process taken care of.

Thank you from the AutoNetTV team.

0
Answered

How do I get Autonet TV to stop adding "The Talk" to my playlist?

Craig 6 months ago updated by Kurt Barlow- AutoNetTV 6 months ago 1
Answer
Kurt Barlow- AutoNetTV 6 months ago

Hi Craig,

Thank you for contacting our team here at AutoNet TV.

Can you Please provide your contact info? We would love to talk to you about your options.

Or you can reach us at 801-492-9900

Thank you,

AutoNet TV Support Team

0
Not a bug

Lobby TV Keeps Freezing up

Cory 8 months ago updated by Kurt Barlow- AutoNetTV 8 months ago 1

About once a week, sometimes more, our Lobby TV will Freeze Up.  All we see is a distorted Auto Net TV logo, on a black screen.  If I try to send a "reboot" command, the box never reboots.  I have to physically unplug the unit and reset it to make it work again. 

Answer
Kurt Barlow- AutoNetTV 8 months ago

Hi Cory,

Thank you for reaching out to the AutoNetTV Team. This could be a couple of different things that could be going on. 

I would recommend calling our technical support team. This way we can properly diagnose the issue and get that fixed for you. Our contact number is 801-492-9900

0
Answered

Trying to add weather to menu board, will not give me option to do that in Feeds.

dmccord 8 months ago updated by Kurt Barlow- AutoNetTV 8 months ago 1

Per email yesterday, followed directions.  Does not give me a weather option when I try to add a feed.

Answer
Kurt Barlow- AutoNetTV 8 months ago

Hi dmccord,

We would love to walk you through this update.

Please call us at 801-492-9900 and we will be happy to walk you through the exact steps to get this corrected.

Thanks,

The AutoNetTV Team

801-492-9900

0
Completed

French video removals

bluemountainautopro 1 year ago updated by Kurt Barlow- AutoNetTV 11 months ago 1

I would like to remove Autopro French advertisements from my playlist.  For some reason I cannot delete them.  Any ideas or is there a quick way?

Answer
Kurt Barlow- AutoNetTV 11 months ago

Hi bluemountainautopro,

I have reached out to your corporate group and we have corrected the issue.

Thank you for bringing this to our attention. 

Please let us know if you have any other questions or concerns.

Thank you,

AUTONETTV - 801-492-9900