Welcome to the AutoNetTV Drive Product Support page
synchronizing
both my menu's keep spooling saying " synchronizing device". i have un plugged and rebooted the devices twice now with now change. has been this way for two hours now. what can i do to resolve?
To all - we apologize for the server outage issue we experienced today. It began in the middle of the night and continued for several hours. The issue was completely resolved a few hours ago - hopefully, if you called us, you received word by phone that the issue was resolved. We're finalizing a new round of enhancements and features that you'll soon receive as part of your subscription service to Menu and/or Lobby TV - and those server changes were part of this outage. We'll notify all of our customers by email when we release these new features (without any more server outages), and give you the complete details and information on how to use them with your account. Thank you so much for your patience and your business. Please email or call with any additional issues.
Chad,
I would recommend that you call in to our service center to make sure there is nothing wrong with your account.
877-642-3555
Reformat My Devices View in Portal
For the My Devices view on the portal can you re-format the screen and arrange the data so you do not have to scroll left or right? It is awkward on a web page for interaction to have to scroll LEFT and RIGHT as well as the normal UP and DOWN
Industry Content starts prior to closing?
I've updated our hours in the dashboard to 6pm but the industry content continues to start playing at 5pm? Is there a way to change this?
Hi branfordmeineke,
We apologize for the delay. If you are still experiencing any issues please let us know.
Thank you from the AutoNetTV Team
We are looking to have an employee certification added and a former employee removed from feed, how is this done
Is this something we can do or you need to do?
Hello PIAZZAHYUNDAIOFPOTTSTOWN,
The only thing you would need to do is make sure your player is connected to the internet.
The certificates that are created a solely based on reports that we get from Star Awards and are updated only once per month.
We will have someone reach out to you shortly.
Thank you from the AutoNetTV Team
Updating Hours on Autopilot
We have changed our hours at the shop. I have gone in through the dashboard to update the Autopilot to reflect this on our screen, but it is not updating. Even after rebooting the device. Any help would be appreciated.
Hi jeremy,
You will need to update the hours on the actual template that you originally added.
If you need we can walk through this with you or do this with you.
Please feel free to reach out to us at 1-801-492-9900 and we will be happy to help you.
Thanks,
AutoNetTV Team
Hi Craig,
Thank you for contacting us. I apologize this is a system wide issue that we are working on and hope to have a fix shortly.
For additional questions feel free to respond or contact us at 801-492-9900.
Thanks,
The AutoNetTV Team
Customer support service by UserEcho
