Welcome to the AutoNetTV Drive Product Support page

+2
Answered

synchronizing

larry brown 4 years ago updated by swhiffen 4 years ago 6

both my menu's keep spooling saying " synchronizing device". i have un plugged and rebooted the devices twice now with now change. has been this way for two hours now. what can i do to resolve?

Answer
swhiffen 4 years ago

To all - we apologize for the server outage issue we experienced today. It began in the middle of the night and continued for several hours. The issue was completely resolved a few hours ago - hopefully, if you called us, you received word by phone that the issue was resolved. We're finalizing a new round of enhancements and features that you'll soon receive as part of your subscription service to Menu and/or Lobby TV - and those server changes were part of this outage. We'll notify all of our customers by email when we release these new features (without any more server outages), and give you the complete details and information on how to use them with your account. Thank you so much for your patience and your business. Please email or call with any additional issues.

+1
Fixed

Can not drag and drop new content

Chad 4 years ago updated by Kurt Barlow- AutoNetTV 2 years ago 1

Will not let me do anything

Answer

Chad,

I would recommend that you call in to our service center to make sure there is nothing wrong with your account.

877-642-3555

0
Completed

I lost my border image and logo on my lobby TV.

Craig 2 months ago updated by Kurt Barlow- AutoNetTV 2 months ago 1
Answer
Kurt Barlow- AutoNetTV 2 months ago

Hi Craig,

Thank you for contacting us. I apologize this is a system wide issue that we are working on and hope to have a fix shortly.

For additional questions feel free to respond or contact us at 801-492-9900.


Thanks,

The AutoNetTV Team

0
Completed

screen is cut off

office 7 months ago updated by swhiffen 7 months ago 1

The left side of my menu board is past the edge of the tv screen, so the first words of each menu item are cut off/not visible. Is this due to the tv I have?

0
Answered

adding training video to employee playlist

Joanna Parker 8 months ago updated by Kurt Barlow- AutoNetTV 8 months ago 1

We are having a company-wide meeting and i wanted to use our lobby tv under the employee tab to show 2 videos.   I have uploaded them and added them to the lobby board under the employee yet I can not find them to play them on the tv.

Answer
Kurt Barlow- AutoNetTV 8 months ago

Hi Joanna,

We will have someone reach out to you to ensure that everything is working correctly.

Thank you from the AutoNetTV Team

0
Answered

Automatically filter clips with expletive beeps/bleeps in them

FGA 8 months ago updated 8 months ago 2

Our waiting area is family oriented and we have noticed a fair number of clips playing that have explicate language bleeped out so it is "clean". Everyone knows that the language being used is inappropriate bleeped out or not and I would rather the clip not be in the list. Is there a setting that will prevent these clips from populating my playlist so that I don't need to manually remove them?

Answer
Kurt Barlow- AutoNetTV 8 months ago

Hi FGA,

Unfortunately there isn't an automatic function to remove the assets. I will be happy to share this feedback with our production team to see if we can try and avoid these altogether in the future. 

Thank you again for the feedback.

Please let us know if you have any other questions.

Thanks,

AutoNetTV Team

0
Completed

can i have more than one menu boards

larapture 9 months ago updated by Kurt Barlow- AutoNetTV 9 months ago 1
Answer
Kurt Barlow- AutoNetTV 9 months ago

Hi larapture,

You absolutely can have multiple menu boards.

If call 801-492-9900 we can help you out with this.

Thank you,

From the AutoNetTV Team

0
Answered

Storage Insufficient

RyD 12 months ago updated by Kurt Barlow- AutoNetTV 12 months ago 1

Haven't been able to use the TV in a while due to a Storage Insufficient for the playlist message being the only thing on the screen. I've tried deleting clips to no avail. I've gotten the system down to just one clip and I still see that message. Curious if there is a way to wipe everything out and start fresh, or at lease get it thing working again. 

Answer
Kurt Barlow- AutoNetTV 12 months ago

Hello RyD,

We are sorry to hear that you are having this problem.

I recommend giving us a call at 801-492-9900 to have us help you clear this issue. 

Thank you for reaching out to us.

Sincerely,

The AutoNet TV Team

0
Answered

CHANGING BILLING

Joanna Parker 1 year ago updated by Kurt Barlow- AutoNetTV 1 year ago 1

We would like to change the credit card that is currently being used for our billing to a different card.  Please contact us at 330-799-4896 to do this.

Answer

HI Joanna,

Thank you for reaching out to us.

We have tried calling the phone number provided and we are getting a message that says the number has been disconnected.

Is there a different number we can reach you at?

Thank you from the AutoNetTV team.

0
Answered

unable to access roles

Joanna Parker 1 year ago updated by Kurt Barlow- AutoNetTV 1 year ago 1

I'm trying to ad another person who will assist me in maintaining our AutonetTV in all 3 of our locations.  I read the information regarding adding roles and pushing content but when I click on the location next to the name of our business a drop down menu does not appear for "roles"

Answer

Hi Joanna Parker,

I will be happy to assist you. Unfortunately, this is best handled in a phone call.

Can you Please provide us with a phone number to call or can you please call me when it is convenient.

You can reach me at 801-692-1502 or 801-492-9900.

Thanks,

Kurt Barlow