Welcome to the AutoNetTV Drive Product Support page

+2
Answered

synchronizing

larry brown 5 years ago updated by swhiffen 5 years ago 6

both my menu's keep spooling saying " synchronizing device". i have un plugged and rebooted the devices twice now with now change. has been this way for two hours now. what can i do to resolve?

Answer
swhiffen 5 years ago

To all - we apologize for the server outage issue we experienced today. It began in the middle of the night and continued for several hours. The issue was completely resolved a few hours ago - hopefully, if you called us, you received word by phone that the issue was resolved. We're finalizing a new round of enhancements and features that you'll soon receive as part of your subscription service to Menu and/or Lobby TV - and those server changes were part of this outage. We'll notify all of our customers by email when we release these new features (without any more server outages), and give you the complete details and information on how to use them with your account. Thank you so much for your patience and your business. Please email or call with any additional issues.

+1
Fixed

Can not drag and drop new content

Chad 5 years ago updated by Kurt Barlow- AutoNetTV 3 years ago 1

Will not let me do anything

Answer

Chad,

I would recommend that you call in to our service center to make sure there is nothing wrong with your account.

877-642-3555

0

Industry Content starts prior to closing?

justin 3 weeks ago 0

I've updated our hours in the dashboard to 6pm but the industry content continues to start playing at 5pm?  Is there a way to change this?

0

how do i change pricing on the menu board

branfordmeineke 2 months ago 0
0
Completed

We are looking to have an employee certification added and a former employee removed from feed, how is this done

PIAZZAHYUNDAIOFPOTTSTOWN 8 months ago updated by Kurt Barlow- AutoNetTV 8 months ago 1

Is this something we can do or you need to do?

Answer
Kurt Barlow- AutoNetTV 8 months ago

Hello PIAZZAHYUNDAIOFPOTTSTOWN,

The only thing you would need to do is make sure your player is connected to the internet.

The certificates that are created a solely based on reports that we get from Star Awards and are updated only once per month.


We will have someone reach out to you shortly.

Thank you from the AutoNetTV Team

0
Answered

Updating Hours on Autopilot

jeremy 11 months ago updated by Kurt Barlow- AutoNetTV 11 months ago 1

We have changed our hours at the shop.  I have gone in through the dashboard to update the Autopilot to reflect this on our screen, but it is not updating.  Even after rebooting the device.  Any help would be appreciated.

Answer
Kurt Barlow- AutoNetTV 11 months ago

Hi jeremy,

You will need to update the hours on the actual template that you originally added.

If you need we can walk through this with you or do this with you.

Please feel free to reach out to us at 1-801-492-9900 and we will be happy to help you.

Thanks,

AutoNetTV Team

0
Completed

I lost my border image and logo on my lobby TV.

Craig 1 year ago updated by Kurt Barlow- AutoNetTV 1 year ago 1
Answer

Hi Craig,

Thank you for contacting us. I apologize this is a system wide issue that we are working on and hope to have a fix shortly.

For additional questions feel free to respond or contact us at 801-492-9900.


Thanks,

The AutoNetTV Team

0
Completed

screen is cut off

office 2 years ago updated by swhiffen 2 years ago 1

The left side of my menu board is past the edge of the tv screen, so the first words of each menu item are cut off/not visible. Is this due to the tv I have?

0
Answered

adding training video to employee playlist

Joanna Parker 2 years ago updated by Kurt Barlow- AutoNetTV 2 years ago 1

We are having a company-wide meeting and i wanted to use our lobby tv under the employee tab to show 2 videos.   I have uploaded them and added them to the lobby board under the employee yet I can not find them to play them on the tv.

Answer

Hi Joanna,

We will have someone reach out to you to ensure that everything is working correctly.

Thank you from the AutoNetTV Team