Welcome to the AutoNetTV Drive Product Support page
both my menu's keep spooling saying " synchronizing device". i have un plugged and rebooted the devices twice now with now change. has been this way for two hours now. what can i do to resolve?
To all - we apologize for the server outage issue we experienced today. It began in the middle of the night and continued for several hours. The issue was completely resolved a few hours ago - hopefully, if you called us, you received word by phone that the issue was resolved. We're finalizing a new round of enhancements and features that you'll soon receive as part of your subscription service to Menu and/or Lobby TV - and those server changes were part of this outage. We'll notify all of our customers by email when we release these new features (without any more server outages), and give you the complete details and information on how to use them with your account. Thank you so much for your patience and your business. Please email or call with any additional issues.
Will not let me do anything
I would recommend that you call in to our service center to make sure there is nothing wrong with your account.
I'm trying to ad another person who will assist me in maintaining our AutonetTV in all 3 of our locations. I read the information regarding adding roles and pushing content but when I click on the location next to the name of our business a drop down menu does not appear for "roles"
Hi Joanna Parker,
I will be happy to assist you. Unfortunately, this is best handled in a phone call.
Can you Please provide us with a phone number to call or can you please call me when it is convenient.
You can reach me at 801-692-1502 or 801-492-9900.
only description on screen is "playlist expired"
This is a common message to get when your player has disconnected from the internet.
You will need to reconnect the AutoNet TV media player to the internet. If you need assistance with this we are happy to help.
You can reach us at 801-492-9900 or if you would like to provide us a phone number we can reach out to you and help you get this process taken care of.
Thank you from the AutoNetTV team.
Thank you for contacting our team here at AutoNet TV.
Can you Please provide your contact info? We would love to talk to you about your options.
Or you can reach us at 801-492-9900
AutoNet TV Support Team
About once a week, sometimes more, our Lobby TV will Freeze Up. All we see is a distorted Auto Net TV logo, on a black screen. If I try to send a "reboot" command, the box never reboots. I have to physically unplug the unit and reset it to make it work again.
Thank you for reaching out to the AutoNetTV Team. This could be a couple of different things that could be going on.
I would recommend calling our technical support team. This way we can properly diagnose the issue and get that fixed for you. Our contact number is 801-492-9900
Per email yesterday, followed directions. Does not give me a weather option when I try to add a feed.
We would love to walk you through this update.
Please call us at 801-492-9900 and we will be happy to walk you through the exact steps to get this corrected.
The AutoNetTV Team
I would like to remove Autopro French advertisements from my playlist. For some reason I cannot delete them. Any ideas or is there a quick way?
Customer support service by UserEcho