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synchronizing

larry brown 8 years ago • updated by swhiffen 8 years ago • 6

both my menu's keep spooling saying " synchronizing device". i have un plugged and rebooted the devices twice now with now change. has been this way for two hours now. what can i do to resolve?

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Answered
swhiffen 8 years ago

To all - we apologize for the server outage issue we experienced today. It began in the middle of the night and continued for several hours. The issue was completely resolved a few hours ago - hopefully, if you called us, you received word by phone that the issue was resolved. We're finalizing a new round of enhancements and features that you'll soon receive as part of your subscription service to Menu and/or Lobby TV - and those server changes were part of this outage. We'll notify all of our customers by email when we release these new features (without any more server outages), and give you the complete details and information on how to use them with your account. Thank you so much for your patience and your business. Please email or call with any additional issues.

+1
frank 8 years ago

mine is doing the same.

BRAND SMITH 8 years ago

mine is also doing the same thing.

BRAND SMITH 8 years ago

has anyone figured this issue out?

larry brown 8 years ago

no, they said they are sending my complaint to a developer and have had a lot of issues with this, wonder if they will credit us a day off of our bills for this??

Joe 8 years ago

Mine is doing the same. Called in and they informed me they are having problems with their servers. They are working on a fix.

Answer
Answered
swhiffen 8 years ago

To all - we apologize for the server outage issue we experienced today. It began in the middle of the night and continued for several hours. The issue was completely resolved a few hours ago - hopefully, if you called us, you received word by phone that the issue was resolved. We're finalizing a new round of enhancements and features that you'll soon receive as part of your subscription service to Menu and/or Lobby TV - and those server changes were part of this outage. We'll notify all of our customers by email when we release these new features (without any more server outages), and give you the complete details and information on how to use them with your account. Thank you so much for your patience and your business. Please email or call with any additional issues.

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