Welcome to the AutoNetTV Drive Product Support page
Storage Insufficient
Haven't been able to use the TV in a while due to a Storage Insufficient for the playlist message being the only thing on the screen. I've tried deleting clips to no avail. I've gotten the system down to just one clip and I still see that message. Curious if there is a way to wipe everything out and start fresh, or at lease get it thing working again.
Hello RyD,
We are sorry to hear that you are having this problem.
I recommend giving us a call at 801-492-9900 to have us help you clear this issue.
Thank you for reaching out to us.
Sincerely,
The AutoNet TV Team
CHANGING BILLING
We would like to change the credit card that is currently being used for our billing to a different card. Please contact us at 330-799-4896 to do this.
HI Joanna,
Thank you for reaching out to us.
We have tried calling the phone number provided and we are getting a message that says the number has been disconnected.
Is there a different number we can reach you at?
Thank you from the AutoNetTV team.
unable to access roles
I'm trying to ad another person who will assist me in maintaining our AutonetTV in all 3 of our locations. I read the information regarding adding roles and pushing content but when I click on the location next to the name of our business a drop down menu does not appear for "roles"
Hi Joanna Parker,
I will be happy to assist you. Unfortunately, this is best handled in a phone call.
Can you Please provide us with a phone number to call or can you please call me when it is convenient.
You can reach me at 801-692-1502 or 801-492-9900.
Thanks,
Kurt Barlow
Hi Ryan,
This is a common message to get when your player has disconnected from the internet.
You will need to reconnect the AutoNet TV media player to the internet. If you need assistance with this we are happy to help.
You can reach us at 801-492-9900 or if you would like to provide us a phone number we can reach out to you and help you get this process taken care of.
Thank you from the AutoNetTV team.
Hi Craig,
Thank you for contacting our team here at AutoNet TV.
Can you Please provide your contact info? We would love to talk to you about your options.
Or you can reach us at 801-492-9900
Thank you,
AutoNet TV Support Team
Lobby TV Keeps Freezing up
About once a week, sometimes more, our Lobby TV will Freeze Up. All we see is a distorted Auto Net TV logo, on a black screen. If I try to send a "reboot" command, the box never reboots. I have to physically unplug the unit and reset it to make it work again.
Hi Cory,
Thank you for reaching out to the AutoNetTV Team. This could be a couple of different things that could be going on.
I would recommend calling our technical support team. This way we can properly diagnose the issue and get that fixed for you. Our contact number is 801-492-9900
Trying to add weather to menu board, will not give me option to do that in Feeds.
Per email yesterday, followed directions. Does not give me a weather option when I try to add a feed.
Hi dmccord,
We would love to walk you through this update.
Please call us at 801-492-9900 and we will be happy to walk you through the exact steps to get this corrected.
Thanks,
The AutoNetTV Team
801-492-9900
French video removals
I would like to remove Autopro French advertisements from my playlist. For some reason I cannot delete them. Any ideas or is there a quick way?
I have reached out to your corporate group and we have corrected the issue.
Thank you for bringing this to our attention.
Please let us know if you have any other questions or concerns.
Thank you,
AUTONETTV - 801-492-9900
how do i view movie uploaded
i downloaded a movie onto unit but cant get it to view on the tv. How do you get it to finish uploading
portrait mode
We would like to use the AutoNetTV drive in portrait mode, is this possible?
Customer support service by UserEcho
