Welcome to the AutoNetTV Drive Product Support page
Hi Craig,
Thank you for contacting us. I apologize this is a system wide issue that we are working on and hope to have a fix shortly.
For additional questions feel free to respond or contact us at 801-492-9900.
Thanks,
The AutoNetTV Team
screen is cut off
The left side of my menu board is past the edge of the tv screen, so the first words of each menu item are cut off/not visible. Is this due to the tv I have?
adding training video to employee playlist
We are having a company-wide meeting and i wanted to use our lobby tv under the employee tab to show 2 videos. I have uploaded them and added them to the lobby board under the employee yet I can not find them to play them on the tv.
Hi Joanna,
We will have someone reach out to you to ensure that everything is working correctly.
Thank you from the AutoNetTV Team
Automatically filter clips with expletive beeps/bleeps in them
Our waiting area is family oriented and we have noticed a fair number of clips playing that have explicate language bleeped out so it is "clean". Everyone knows that the language being used is inappropriate bleeped out or not and I would rather the clip not be in the list. Is there a setting that will prevent these clips from populating my playlist so that I don't need to manually remove them?
Hi FGA,
Unfortunately there isn't an automatic function to remove the assets. I will be happy to share this feedback with our production team to see if we can try and avoid these altogether in the future.
Thank you again for the feedback.
Please let us know if you have any other questions.
Thanks,
AutoNetTV Team
Hi larapture,
You absolutely can have multiple menu boards.
If call 801-492-9900 we can help you out with this.
Thank you,
From the AutoNetTV Team
Storage Insufficient
Haven't been able to use the TV in a while due to a Storage Insufficient for the playlist message being the only thing on the screen. I've tried deleting clips to no avail. I've gotten the system down to just one clip and I still see that message. Curious if there is a way to wipe everything out and start fresh, or at lease get it thing working again.
Hello RyD,
We are sorry to hear that you are having this problem.
I recommend giving us a call at 801-492-9900 to have us help you clear this issue.
Thank you for reaching out to us.
Sincerely,
The AutoNet TV Team
CHANGING BILLING
We would like to change the credit card that is currently being used for our billing to a different card. Please contact us at 330-799-4896 to do this.
HI Joanna,
Thank you for reaching out to us.
We have tried calling the phone number provided and we are getting a message that says the number has been disconnected.
Is there a different number we can reach you at?
Thank you from the AutoNetTV team.
unable to access roles
I'm trying to ad another person who will assist me in maintaining our AutonetTV in all 3 of our locations. I read the information regarding adding roles and pushing content but when I click on the location next to the name of our business a drop down menu does not appear for "roles"
Hi Joanna Parker,
I will be happy to assist you. Unfortunately, this is best handled in a phone call.
Can you Please provide us with a phone number to call or can you please call me when it is convenient.
You can reach me at 801-692-1502 or 801-492-9900.
Thanks,
Kurt Barlow
Hi Ryan,
This is a common message to get when your player has disconnected from the internet.
You will need to reconnect the AutoNet TV media player to the internet. If you need assistance with this we are happy to help.
You can reach us at 801-492-9900 or if you would like to provide us a phone number we can reach out to you and help you get this process taken care of.
Thank you from the AutoNetTV team.
Hi Craig,
Thank you for contacting our team here at AutoNet TV.
Can you Please provide your contact info? We would love to talk to you about your options.
Or you can reach us at 801-492-9900
Thank you,
AutoNet TV Support Team
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