Welcome to the AutoNetTV Drive Product Support page
Hi branfordmeineke,
We apologize for the delay. If you are still experiencing any issues please let us know.
Thank you from the AutoNetTV Team
We are looking to have an employee certification added and a former employee removed from feed, how is this done
Is this something we can do or you need to do?
Hello PIAZZAHYUNDAIOFPOTTSTOWN,
The only thing you would need to do is make sure your player is connected to the internet.
The certificates that are created a solely based on reports that we get from Star Awards and are updated only once per month.
We will have someone reach out to you shortly.
Thank you from the AutoNetTV Team
Updating Hours on Autopilot
We have changed our hours at the shop. I have gone in through the dashboard to update the Autopilot to reflect this on our screen, but it is not updating. Even after rebooting the device. Any help would be appreciated.
Hi jeremy,
You will need to update the hours on the actual template that you originally added.
If you need we can walk through this with you or do this with you.
Please feel free to reach out to us at 1-801-492-9900 and we will be happy to help you.
Thanks,
AutoNetTV Team
Hi Craig,
Thank you for contacting us. I apologize this is a system wide issue that we are working on and hope to have a fix shortly.
For additional questions feel free to respond or contact us at 801-492-9900.
Thanks,
The AutoNetTV Team
screen is cut off
The left side of my menu board is past the edge of the tv screen, so the first words of each menu item are cut off/not visible. Is this due to the tv I have?
adding training video to employee playlist
We are having a company-wide meeting and i wanted to use our lobby tv under the employee tab to show 2 videos. I have uploaded them and added them to the lobby board under the employee yet I can not find them to play them on the tv.
Hi Joanna,
We will have someone reach out to you to ensure that everything is working correctly.
Thank you from the AutoNetTV Team
Automatically filter clips with expletive beeps/bleeps in them
Our waiting area is family oriented and we have noticed a fair number of clips playing that have explicate language bleeped out so it is "clean". Everyone knows that the language being used is inappropriate bleeped out or not and I would rather the clip not be in the list. Is there a setting that will prevent these clips from populating my playlist so that I don't need to manually remove them?
Hi FGA,
Unfortunately there isn't an automatic function to remove the assets. I will be happy to share this feedback with our production team to see if we can try and avoid these altogether in the future.
Thank you again for the feedback.
Please let us know if you have any other questions.
Thanks,
AutoNetTV Team
Hi larapture,
You absolutely can have multiple menu boards.
If call 801-492-9900 we can help you out with this.
Thank you,
From the AutoNetTV Team
Storage Insufficient
Haven't been able to use the TV in a while due to a Storage Insufficient for the playlist message being the only thing on the screen. I've tried deleting clips to no avail. I've gotten the system down to just one clip and I still see that message. Curious if there is a way to wipe everything out and start fresh, or at lease get it thing working again.
Hello RyD,
We are sorry to hear that you are having this problem.
I recommend giving us a call at 801-492-9900 to have us help you clear this issue.
Thank you for reaching out to us.
Sincerely,
The AutoNet TV Team
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