Welcome to the AutoNetTV Drive Product Support page
Autonet tv is not working on the menu board
says Playlist expired. Can you please help me with this?
install new image to menu
I am trying to update my menu with two new jpg's (oil-change 7-15.jpg & labor 7-15.jpg). I uploaded the files but having trouble adding to the menu.
Reformat My Devices View in Portal
For the My Devices view on the portal can you re-format the screen and arrange the data so you do not have to scroll left or right? It is awkward on a web page for interaction to have to scroll LEFT and RIGHT as well as the normal UP and DOWN
Industry Content starts prior to closing?
I've updated our hours in the dashboard to 6pm but the industry content continues to start playing at 5pm? Is there a way to change this?
Hi branfordmeineke,
We apologize for the delay. If you are still experiencing any issues please let us know.
Thank you from the AutoNetTV Team
We are looking to have an employee certification added and a former employee removed from feed, how is this done
Is this something we can do or you need to do?
Hello PIAZZAHYUNDAIOFPOTTSTOWN,
The only thing you would need to do is make sure your player is connected to the internet.
The certificates that are created a solely based on reports that we get from Star Awards and are updated only once per month.
We will have someone reach out to you shortly.
Thank you from the AutoNetTV Team
Updating Hours on Autopilot
We have changed our hours at the shop. I have gone in through the dashboard to update the Autopilot to reflect this on our screen, but it is not updating. Even after rebooting the device. Any help would be appreciated.
Hi jeremy,
You will need to update the hours on the actual template that you originally added.
If you need we can walk through this with you or do this with you.
Please feel free to reach out to us at 1-801-492-9900 and we will be happy to help you.
Thanks,
AutoNetTV Team
Customer support service by UserEcho
