Hi Cory,

Thank you for reaching out to the AutoNetTV Team. This could be a couple of different things that could be going on. 

I would recommend calling our technical support team. This way we can properly diagnose the issue and get that fixed for you. Our contact number is 801-492-9900

Hi dmccord,

We would love to walk you through this update.

Please call us at 801-492-9900 and we will be happy to walk you through the exact steps to get this corrected.

Thanks,

The AutoNetTV Team

801-492-9900

Hi bluemountainautopro,

I have reached out to your corporate group and we have corrected the issue.

Thank you for bringing this to our attention. 

Please let us know if you have any other questions or concerns.

Thank you,

AUTONETTV - 801-492-9900

Sorry, but no - that feature is not currently available in our system. But it is on our list to add in the future.

I'm sorry you're having such a frustrating time using the menu system. We'd love to help. We can even log into your account and make changes for you - while doing a screen share so you can see what we're doing. The AutoPilot program is designed to keep your Top 10 chosen services in the top 10 lines on the menu template each time - with the rest being rotated through each time the menu appears. If you want to create your own, or edit a master template we've created for our users, we can show you a quick way to change the background and keep all your services in the same place - or to copy and save a new menu template. Please call our Customer Success team at 801-492-9900, and we'd love to show you how this is done. Or you can post your email address here and we can schedule a time that works best for you.

Good question. Take the same video that you uploaded to YouTube, and upload it into your AutoNetTV account online. Just login to your account at http://Drive.AutoNetTV.com, and click on the link to Upload Image or Video. Once uploaded, you can choose to add your video to your program. The media player will then download the video to its internal storage and play the video - along with the rest of the content in the program.

Our media players are designed to play content from its internal storage (not streaming) - so the program will continue to play even if/when your Internet connection is lost, and the videos will always be good quality. If you can't find your original video, you can search for tools on the Internet that will allow you to download and save your original YouTube video, and then upload it from your computer to your account.

Hi Lesa, there are a few things that could be causing this issue. It could be because it has lost it's internet connection so it cannot download the updated content. It could also be because it is still in your playlist and needs to be removed. If you give us a call we can help resolve this! 877-642-3555