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Issue playing Video

Jasmine 2 weeks ago updated by Kim Clegg 2 weeks ago 1

The media player will start a video out with audio that is found 10 seconds into the video then when it the audio reaches it's end it will cut the video off 10 seconds early. I've contacted multiple people from autonettv but the issue is still not fixed, can we get this solved so my videos play properly? I spend a lot of time creating them.