How can I tell if my media player is connected online

We've provided several ways for you to know whether or not your device(s) is/are connected online to our servers (which enables content updates). Here's a summary:

  1. Upon Media Player Boot. Below you’ll see two pictures of the Offline/Online on-screen notice provided. This displays any/every time the player is turned on or rebooted. The message (red or green) displays in the lower right corner of the screen for approx. 10 seconds - immediately beginning once the program content dilays (which is after the player attempts to check our servers for software or content updates). The notice also shows you the Device ID - helpful to quickly find the device online, or to identify in the system which device it is.
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  2. When Pressing the Menu Button. Below you’ll see a picture of the media player menu – which is accessed by simply clicking the Menu button on the remote control (top left button). Clicking the button once takes the user to this information/menu screen – which also displays the current connectivity status, and the date/time of last connection. It’s also where you can quickly access the internet settings to make any changes.

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  3. Online in the User Interface. When you login to your account at, there are two ways you can see the connectivity status of your player(s).

  4. By Email Notice. If a device is offline for an extended period of time, you will automatically receive an email notice to the user email on your account. Once you re-connect your player, we then automatically send you an Online email notice.

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