Is there a warranty on the media player device

Yes, the media player comes with a one year product warranty (excludes damage resulting from abuse, improper care or installation, or accidents). If you have technical problems with the performance of the device, please call our Customer Success team at 801-492-9900. If we can’t diagnose and fix the issue remotely, you’ve had the product for less than 1 year, and the issue does not fall outside of the above stated warranty, we will substitute the device with a replacement device from our inventory.