The system normally downloads images before videos, and the images go much faster since they're smaller file size. Then the download status slows down when it gets to large video files.Watch and wait to see if you notice download progress. If the screen says it is retrying the download, it will do this 3 times before moving to the next file. It's likely that a very large file is attempting to download and your internet connection speed may not match our recommended speed of 6 Mbps. Reboot the player to see if it establishes a better internet connection and completes the download process.
If you still have questions or problems, you can search for more help topics above, or send us an email at firstname.lastname@example.org.
Customer support service by UserEcho