This issue is almost always caused by one of three things:
1) an HDMI cable is not plugged into, or is not completely plugged into, the media player or the TV.
2) the TV Input or Source is on the wrong setting – for example, the cord is plugged into HDMI 2 on the TV, but the TV Source (similar to channel) option is set to a different input source.
3) the connection or cable you are using is bad. Some customers experience when trying to use a splitter to send the signal from the media player to multiple TVs. If you are having signal problems and are using a splitter, first try to connect the device to a TV with just the HDMI cable – to help verify that the device and cable are working properly.
If you still have questions or problems, you can search for more help topics above, or send us an email at firstname.lastname@example.org.
Customer support service by UserEcho