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Hello Bob, 

So we are better able to assist you and assure that we can locate the proper location in our system, will you please reach out to us at (877)624-3555.  We'll then be able to answer any questions you have and update any information that has been changed for your repair shop. 

Thank you, 

Tracy Grella - Tech Support

Hello Stephanie,

The playlist expired message you are getting on your device is typically due to the device being offline and the playlist attempting to update. 

Please give us a call at (877)642-3555 or (801)492-9900 and we can help you troubleshoot the device to make sure the content downloads on the device again. 

Thank you,

Tracy Grella